Refund and Returns Policy

Effective Date: 10-11-2024

Introduction

Thank you for shopping at Dew Drop Club. We want you to have a positive shopping experience, so if you’re not entirely satisfied with your purchase, we’re here to help. Please review our Refund and Returns Policy below.


1. Returns

Our policy allows returns on eligible items within 30 days of the purchase date. To qualify for a return, your item must be:

  • Unused and in the same condition as received.
  • In the original packaging with all tags, labels, and seals intact (applicable to items like jewelry and apparel).
  • For health and beauty products, items must be unopened and unused for hygiene and safety reasons.

Non-Returnable Items:

The following items are non-returnable for safety and hygiene reasons:

  • Health and beauty products that have been opened or used
  • Personalized or customized jewelry
  • Clearance items or gift cards

2. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email us at [Your Contact Email] with your order number and reason for the return. We’ll review your request and provide a Return Authorization (RA) number if your return is eligible.

  2. Ship the Item: Once approved, you may send the item back to us. Please ensure that you include the RA number and your contact details with the returned item.

  3. Return Shipping Cost: Customers are responsible for return shipping costs. We recommend using a trackable shipping service, as we are not responsible for items lost or damaged during transit.


3. Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

  • Approved Refunds: If approved, your refund will be processed, and a credit will be applied to your original payment method within 7-10 business days.
  • Partial Refunds: In cases where an item shows signs of use or is not in its original condition, we may issue a partial refund.

4. Exchanges

We offer exchanges for defective or damaged items only. If you need to exchange an item for the same product due to a defect, please email us at [Your Contact Email] with details and, if possible, a photo of the defect.

  • Process: Once approved, we’ll send a replacement item and provide instructions on how to return the original item if needed.
  • Exchange Shipping Costs: We will cover the shipping costs for exchanged items if the defect was on our end.

5. Sale and Discounted Items

Only regular-priced items may be refunded. Sale items are final and cannot be refunded, returned, or exchanged.


6. Cancellations

You may cancel your order within 24 hours of purchase. Once the item has been shipped, cancellations will no longer be possible, and the return policy will apply.


7. Contact Us

If you have any questions about our Refund and Returns Policy, please feel free to reach out:

Dew Drop Club
Email: info@dewdropclub.com
Phone:+14693989626