FREQUENTLY ASKED QUESTIONS
Orders
- To place an order, simply browse our website, add your desired items to your cart, and proceed to checkout. Follow the prompts to enter your shipping information and complete your payment. You’ll receive a confirmation email once your order is placed.
- We accept major credit and debit cards (Visa, MasterCard, American Express) as well as PayPal for secure, convenient payment.
- You can make changes to your order within 24 hours of placing it. Once your order has been processed or shipped, we can’t make any changes. If you need to modify an order, please contact us at [Your Contact Email] as soon as possible.
- Orders can be canceled within 24 hours of placing them. After this period, your order may already be in processing and cannot be canceled. To cancel, contact us at [Your Contact Email] promptly.
- Yes, once your order is successfully placed, you will receive a confirmation email with your order details. If you don’t receive it, check your spam or promotions folder, or contact us for assistance.
Shipping
- We offer shipping both domestically and internationally. Shipping costs and delivery times vary depending on your location, and all options are displayed at checkout.
- Shipping costs depend on the destination, shipping method, and order weight. You can view the exact shipping cost at checkout before finalizing your order.
- Standard delivery usually takes 5-7 business days for domestic orders and 10-15 business days for international orders. Expedited shipping options are also available for faster delivery.
- Yes, we offer free standard shipping on orders over a certain amount. The minimum amount required for free shipping will be displayed on our website or at checkout.
- We partner with reliable carriers such as USPS, FedEx, DHL, and UPS to ensure secure and timely delivery of your order. The carrier for your order will depend on your location and selected shipping method.
- If you need to update your shipping address, please contact us within 24 hours of placing your order at [Your Contact Email]. Once an order is processed, we may not be able to modify the shipping address.
Payment
- We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover. We also accept payments via PayPal for secure, fast transactions.
- Yes, we prioritize your security. Our website uses SSL (Secure Socket Layer) technology to ensure that your payment and personal information are securely encrypted during transactions.
- At this time, we can only process payments using one method per order. If you’d like to use multiple payment methods, you may consider purchasing gift cards to combine with your payment.
- Yes, your payment method will be charged as soon as your order is confirmed. You will receive a confirmation email once the payment is processed.
- Yes, Dew Drop Club gift cards can be used as a payment method at checkout. Enter your gift card code in the designated field, and the amount will be applied to your total.
